In 1996, whilst I was working for a company that developed air defence and air traffic control systems, I was given the opportunity to move to Holland to work as the Software Development Manager for a European air traffic control system. I never turn down professional opportunities, so I accepted the offer, and moved in August 1996. The idea was for me to stay for six months to ‘get the system through training’, and then return to the UK.
As is usual in these cases, the true state of the system was somewhat different to what I had been lead to believe. Many parts of the system had yet to be completed; entire software subsystems were yet to be developed, and it was clear that the training activity, which was being forced ahead without much regard for reality, could not take place. The project management team, of which I was part, struggled with the political machinations of the work until around January 1997, whereupon both we and our client agreed that training would not take place. Furthermore, our client stated that much of what was being built didn’t meet their requirements. This was despite all formal requirements documents being properly signed and underwritten.
Prior to going to Holland, I’d had a fairly good experience of projects. Once you have the right people with the right skills, and everyone works competently, things generally go smoothly. However, I soon realised on this project, that my skills and experience weren’t going to help. Political and corporate priorities meant that from day to day, differing, sometimes conflicting instructions were given, and the software teams involved were also affected. I had no control over the situation, and I no longer felt empowered or obliged to make a difference. Needless to say the six months turned into two years — we spent eighteen months re-specifying and renegotiating the contract. At the end of this time, I wanted out. A new start. I was promised a new position when I returned to the UK, in a discipline that I am passionate about. I told my teams the news and prepared to move back home. I then got a phone call from one of my departmental managers who asked me to stay on the project after I had returned home. Reading between the lines, this was not a request, this was a decision. My new start had vanished. At this point I vowed to leave the company.
It took another two years for me to change jobs, whereupon I moved to Inverness to work for a specialist engineering company, with another opportunity to make a difference. For the first 2-3 weeks it seemed a good idea, but slowly but surely, the old issues of political and corporate priorities returned, and the changes that I could make within the business grew smaller and fewer.
This is one thread of my professional life up until 2000. The other starts in 1998 when I was given the opportunity to develop a website for a father of a friend of mine. I’d developed one website before as an amateur effort, and as I wrote previously, I don’t turn these offers down. I accepted the work, and developed a website, which now, six years later is still working, still bringing in business and is reputed to be the best website in Europe for its particular market.
Other work came in on the back of this first website, and I built up a small portfolio of websites. I was still doing my ‘day job’, but given the hassles with that, it was web development that gave me professional satisfaction. I could see the results of my labour, and my clients acknowledged that I had made a difference for them and their businesses.
In 2001, I was made redundant, so I had a decision to make. Was I to join another company to develop software and possibly find myself in the same circumstances again, or should I take a gamble and switch to web development? I chose the latter. A huge gamble, but I had the financial support to be able to try it for a year and see if it was working, and if not, then move to something else.
I’m still doing web development today, over three years later. One of my friends has joined the company and we work together on a number of different projects — some are software oriented, others purely web design, but mostly they are a mixture of the two. There are no political issues, no quick switches of corporate priority, no arguments, no personnel issues and in the main our clients are courteous, professional, accommodating and thankful for the work we do for them. We earn around a third of what we did when we were working for other companies, but I don’t mind. The important thing is we make a difference to the lives of the people we do work for, and this makes me very happy.