I’ve been reading the forums for Force 9, who provide our business broadband access at both offices. I don’t visit the forums regularly, perhaps once every three months, and only when something is happening in the broadband world. There are however quite a few members who contribute frequently to the forums, including the one forum specifically for ADSL.
Much of the discussion at present is in two areas: the establishment of a Usergroup, who’s purpose appears to be unclear but which according to Force 9 doesn’t remove any current lines of communication; the second being the capping of monthly bandwidth for broadband accounts for non-Premier accounts).
I’m surprised at the amount of discussion, rumour-mongering and general moaning that goes on. The majority of posters seem to believe that either Force 9 is out to get them by changing account terms, or that Force 9 owe them some kind of moral duty to be nice and not charge more.
In my experience, Force 9 do neither. Force 9 are first and foremost a business. We’ve had Force 9 ever since we went broadband. We’ve never had price rises or service use changes. Some things, like customer support, have got better. Some might think this is because we are business customers, but this isn’t the case. Certainly, Force 9 is the consumer arm, but the back-end stuff is going to be the same – it makes logistical sense to do this.
If Force 9 feel the need to change things, it is their right under the terms of service to do so. So long as they do this in accordance with those terms they have no further obligations other than to follow the contract agreed to when each individual customer signed up.
The thing that does amaze me is that people spend time actively discussing what they consider an essential service, like gas, electricity and water. Perhaps these people also spend similar time and effort writing on the forums for those companies too. Guys, get over it. Life’s too short to worry about things like this. If Force 9 don’t provide the service you want move somewhere else. Simple.