In March 2006 Keyspan announced the TuneView Remote, a wireless remote control with colour display, allowing two way communication and control of your iPod or iTunes. They have a news page with the information. It was originally intended for release in May 2006, but May came and went, and this text got posted on their site:

[UPDATE: TuneView will not be available in May. A new launch date will be announced in June.]

Some readers may have noticed that we’re no longer in June 2006. But there’s been no further news. Yesterday I decided to contact Keyspan for an update. After jumping through hoops to a) find some way of contacting them, b) pretend my question is a support request (which is where pre-sales requests live, apparently), and c) having to register with Keyspan just to contact them, I got this response:

We haven’t updated the website but we do have new info. Which product are you interested in?

TuneView for iPod or TuneView for iTunes?

This raises two issues:

1. Why don’t support staff read support requests? My question referred to the ‘TuneView Remote’ and the ‘TuneView USB Adapter’ – the same terminology, in the same context, as their announcement.
2. Why isn’t their website being updated? Is it to keep the support staff in employment?

In related news: the support responses come back to you via e-mail (with an appropriately unique subject line), but you cannot reply via e-mail. Instead you have to login to their support site.

[Update: 9 November 2006] I still haven’t heard back from Keyspan. Great support guys!