In light of the recent mishap with 25 million records going missing whilst in transit from HMRC to the National Audit Office I thought I’d share my experiences with HMRC – as it stands now and before the two organizations were merged:

• Advice I receive on the same issue varies depending on who you ask
• Promises of follow-up information to underwrite such advice are never fulfilled
• Integration of accounting software and HMRC’s electronic submission service doesn’t always work – but the test submissions do
• It’s not always possible to electronically change such submissions. Instead you have to provide a paper revision
• If some electronic payments are not due I have to write (not email) to the HMRC to tell them